Built as the outsourced team you'd have hired anyway.
For over two years, Nyx BPO has been designing and operating the teams that sit behind our clients' customers, answering the calls, closing the deals, and moving the shipments that keep their businesses running.
We started as a small, focused team and have grown into a company of 50+ specialists spanning customer support, sales, logistics and industry-specific desks, without losing the precision of a team that still reads every brief personally.
Every engagement is built the same way: understand the client's operation as if it were our own, staff it with people who are actually good at the work, and hold ourselves to numbers our clients would set for their own in-house teams.
Built for mid-market teams who can't afford to guess.
Native-vetted talent
Every agent is screened for real fluency, not a certificate. English, Spanish, French and Arabic desks that read like local, not outsourced.
60% leaner than in-house
No office lease, no local payroll overhead, no idle headcount between hiring cycles. You pay for coverage, not for infrastructure.
Built around your hours
Shifts are mapped to your customers' time zones, not ours, giving overlap across the Gulf, Europe, and the Americas.
Confidentiality-first delivery
Every engagement runs under clear data-handling terms, with client information treated as if it were our own.
Nine desks. One standard of execution.
Each service is staffed and managed as its own specialised desk, not a shared queue, so your customers always reach someone who knows the business.
Supply Chain
The nerve center between your suppliers, your warehouse and your customers.
View service →Travel Agency Solutions
Every booking, every itinerary change, handled like it's the only one that matters.
View service →Sales
A sales engine measured on revenue closed, not calls made.
View service →Customer Support & Call Center
Support that feels in-house, and answers on the first contact.
View service →E-Commerce Operations
Every order, return and question, handled so your reviews stay five stars.
View service →Real Estate
No lead goes cold. No viewing goes unbooked.
View service →Solar
From first inquiry to install day, without a single dropped call.
View service →Telecommunications Services
Subscribers who stay, because someone always picks up.
View service →Shipping & Delivery
Shipments tracked, issues resolved, before the customer even asks.
View service →Native-level support in four languages.
Our agents are vetted for genuine fluency, not just a certificate, so your customers in every market hear someone who sounds like them.
The people running the desk.
Ayman Medhat
A former top-performing sales closer who built a track record of closing deals worth over $1 million, driving major revenue growth for the businesses he worked with. Known for consistently exceeding targets and leading with strategic clarity, Ayman now brings that same results-driven mindset to executive leadership, guiding teams, scaling operations, and delivering growth through performance, precision, and vision.
Aisel Abdelwahab
Aisel leads operational strategy, team performance, and client delivery across global markets. Drawing on a varied background spanning sales, marketing, and financial analysis, she brings both structure and creativity to the BPO space. Known for her hands-on leadership style and relentless focus on excellence, she plays a central role in scaling operations and refining workflows. Her cross-sector experience, from e-commerce to international finance, equips her to build flexible systems that adapt to evolving business needs. Outside of Nyx BPO, Aisel is also a novelist, a creative discipline that sharpens the same instinct for structure and narrative she brings to building the company.
Riyad Gamal
A Sales and Business Development professional with 6+ years across cold calling, lead generation, customer retention, and relationship management in both B2B and B2C environments. With a background spanning telecommunications, technology, real estate, and customer experience, Riyad is a recognized Top Achiever and consistent performer at Starlink, known for strong negotiation, communication, and problem-solving skills. As Sales Supervisor, he focuses on identifying customer needs, qualifying leads, and closing opportunities that deliver measurable, consistent business results.
Case studies and key metrics.
average response-time reduction
Historical e-commerce & support desk benchmark within 60 days of onboarding.
SPEED · US COMMERCE PARTNERfirst-contact resolution
Sustained across live chat and ticketing for a historical client account.
QUALITY · LIVE CHAT + TICKETSoperational efficiency
Compared with the benchmark onshore staffing cost for a logistics account.
COST · UK LOGISTICS CLIENTHow we build your dedicated desk.
Discovery & scope definition
We analyze your workflows, SLAs, target KPIs, and ideal agent profile to craft a custom staffing proposal.
Talent selection & vetting
We match your account with pre-screened, native-vetted specialists who have domain expertise in your industry.
Brand & systems integration
Intensive training on your product, brand voice, and tools, along with secure system-access configuration.
Go-live & continuous QA
Full operational launch backed by dedicated team-leader oversight, daily reporting, and weekly QA scoring.
Your dedicated team can be fully trained, integrated, and live in as little as 10 to 14 business days.
We plug into the tools you already use.
Let's make the next step simple.
A typical desk can be trained, integrated, and live in 10-14 business days once scope, systems access, and the hiring profile are confirmed.
Yes. The delivery model is built around your existing CRM, ticketing, telephony, and reporting environment, without creating lock-in to our own tools.
Each engagement runs under documented data-handling terms and confidentiality agreements, with role-based access to only what a desk needs to do its job.
Every desk is scoped to your workflow, service hours, languages, and volume, resulting in a staffing proposal rather than a generic call-center package.
Nyx operates native-vetted English, Arabic, French, and Spanish desks, with coverage mapped to your customers' time zones.
Let's design the team behind your customers.
Tell us about your operation and we'll come back with a scoped staffing proposal, not a generic quote.