1. Introduction
Nyx BPO ("Nyx BPO," "we," "us," or "our") provides outsourced business process services, including customer support, sales, supply chain, e-commerce operations, and the other services described on this site. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit nyxbpo.net (the "Site"), engage us as a client, or interact with us on behalf of a client we serve.
By using the Site or engaging our services, you agree to the practices described in this Policy. If you do not agree, please do not use the Site.
2. Information We Collect
Information you provide directly, such as your name, company, email address, phone number, and any details you share through our contact forms, account registration, proposal requests, or correspondence with our team.
Information collected through our services, when we operate a support, sales, or logistics desk on behalf of a client, we may process the personal data of that client's own customers strictly as instructed by the client and under the terms of our service agreement with them.
Information collected automatically, such as IP address, browser type, device information, pages visited, and referral source, collected through standard web analytics when you browse the Site.
3. How We Use Information
- To respond to inquiries and provide requested information about our services
- To create and manage client dashboard accounts
- To deliver, staff, and manage the outsourced services agreed with our clients
- To maintain the security, performance, and functionality of the Site
- To meet legal, contractual, and regulatory obligations
- To improve our services and communications over time
4. Data We Process on Behalf of Clients
Where Nyx BPO operates a customer support, sales, or operational desk for a client, we act as a service provider or data processor with respect to that client's end-customer data. We process such data only under the client's instructions and the terms of the applicable service agreement, and we do not use it for our own independent purposes.
5. Sharing of Information
We do not sell personal information. We may share information with:
- The client on whose behalf a service is being delivered, as required to perform that service
- Vetted subcontractors and technology providers who support our operations, under confidentiality obligations
- Regulators or authorities where required by law
- A successor entity in the event of a merger, acquisition, or sale of assets
6. Data Security
We apply administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction, including access controls, encryption in transit, and staff confidentiality agreements. No system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only as long as necessary to fulfil the purposes described in this Policy, meet contractual obligations to our clients, or comply with legal requirements, after which it is securely deleted or anonymized.
8. Your Rights
Depending on your location and applicable law, you may have the right to access, correct, delete, or restrict the use of your personal information, and to object to certain processing. If your data is being processed by Nyx BPO on behalf of one of our clients, requests should generally be directed to that client, who can coordinate with us as needed.
9. Cookies
The Site may use cookies and similar technologies to support core functionality, remember your language preference, and understand how visitors use the Site. You can control cookies through your browser settings.
10. International Visitors
The Site is available in English, Arabic, Spanish and French for convenience. Providing content in a given language does not by itself determine which country's laws apply to your use of the Site or our Services.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated where appropriate.
12. Contact Us
For questions about this Privacy Policy or our data practices, contact us at contact@nyxbpo.net.